Frequently Asked Questions

Do you charge for delivery?

Delivery is FREE for all orders over £75 net.

Do you provide samples?

Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge.

How can I pay?

We accept all major credit and debit cards, or you can apply for a Trade Credit Account, please email us at or us our contact form.

How long will my order take?

Embroidered and screenprinted garments usually take between 7 and 10 working days from approval of artwork. During periods of peak demand or when products are out of stock, this may be extended however, we will keep you informed if this is the case.

How will I receive my artwork proof?

We always produce a proof for new logos' and designs. For embroidered designs and logos' we usually send a sewn sample on a swatch of fabric by post. For embroidered lettering, an email or fax is used. For screenprinting an email or paper proof is sent by post. Either way, we require you to sign a form to confirm approval before we start production. We are not responsible for errors once a proof has been signed off by the customer.

I’m not sure what I need, can you help?
Of course. Please call us anytime between 9 am to 5pm Monday to Friday. You’ll find us helpful, informative and friendly. Alternatively, please send us an email.

Which formats do you accept for artwork?

For embroidery we can accept most formats including pdf, .eps, jpeg, tiff or you can direct us to your website or send a letterhead. For screenprinting, to avoid additional artwork charges, we require an .eps tiff or ai file. If you are in any doubt, please contact us.

What is your returns policy?

We will not automatically accept a return of goods supplied but if it does agreed to accept a return of goods then such return to be on the basis that there is a handling charge payable by the customer at the time of return based upon 20% of the total invoice price of the goods. BMS Group points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of BMS Group to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.


 "We are delighted with the tunics and are now on our third order. They are great quality and look really professional and the care workers have all said they are very comfortable. All queries have been dealt with promptly and delivery has been really quick. A great service."

Linda Kirby
Swan Housing Association